Product
LolliBot works inside the conversations your customers already open, on WhatsApp, Instagram and every channel you sell on, with one inbox.
Twelve channels, one history
WhatsApp and Instagram for the everyday chat. Messenger and Telegram where your buyers hang out. LINE, Viber and iMessage for the rest. SMS and email when it has to be formal. Web chat for the site itself. Twelve in total, and every thread lands in one shared inbox with one history behind it. A customer can start on Instagram, continue on WhatsApp, and the agent never loses the thread. Your team sees all of it, steps in with one click, and hands it back the same way.
More than text
Customers rarely write perfect messages. They send a voice note from the car, a photo of the job, a video of the noise the boiler makes, a PDF quote from a competitor. LolliBot reads voice, images, video and documents, and responds in kind. A photo gets a look and a range. A voice note gets a voice-style reply in text, or a call booked with a human. Nothing stalls because it arrived in the wrong format.
Your calendar, your rules
Booking means nothing if the slot is not real. The agent offers times from your actual calendar, confirms them in the conversation, and sends a reminder before the day so fewer bookings slip. If the customer needs to move, it moves the booking instead of losing it. And when a question needs judgment, a regulated answer, or just a human voice, your team takes the thread with the full history in front of them.
Two Tuesdays
Same customer, same Tuesday, two versions. In one, they call at 19:40, get voicemail, and book with whoever picks up next. In the other, they message at 19:40, get an answer in seconds, get qualified, and wake up to a confirmed booking. Nothing about your business changed. The difference is not the offer, the price, or the team behind it. It is simply who answers first every single time, and what happens in the sixty seconds after.
What it does
Every capability below ships in the product today: the same agent, on every channel, with one knowledge base behind it.
Connect your calendar once. From then on the agent only offers slots that actually exist, confirms the booking inside the chat, and sends a reminder before the visit so fewer slots die to no-shows. Need to move it? Rescheduling happens in the same thread instead of starting over.
Customers rarely type perfect messages. They send voice notes from the car, photos of the problem, a menu, a price list. The agent reads text inside images, listens to voice notes, and opens documents, then answers from what it found, in the customer's own language.
A public comment gets a public reply that moves the conversation into DMs, where the real qualifying happens away from the audience. You get the visible responsiveness and the private close, in one motion.
WhatsApp, web chat, Instagram and the rest pour into a single shared thread history per customer. Your team sees every conversation with its qualification tags, steps in mid-thread when judgment is needed, and hands the conversation back without the customer repeating a word.
Reminders go out before appointments, quiet threads get nudged back to life, and every contact carries tags that say what was asked and what was promised. Follow-up stops depending on someone remembering.
Teach it once from your site, price list and FAQs, and it answers from that knowledge first. When facts change on the live web, it checks instead of guessing, and it says plainly when something needs a human instead of an answer. Still have questions about your setup? Talk to us.
Bring your own model key and add custom functions for your own logic, so usage runs on your account and costs stay visible and under your control from day one.
Push every booking, tag and transcript out to the CRM, spreadsheet or product you already run, in real time. Nothing your team needs lives only inside the chat.
How it works
No flow charts, no template library to learn. Connect the channel, teach it the business, let it sell.
Link WhatsApp, Instagram, Messenger, SMS or your website. Start with the one you already sell on.
Point the agent at your site, price list and FAQs. It picks up the rest from the conversations it handles.
It qualifies, handles the objection and confirms a real slot. Everything lands in one inbox you can read.
On the customer's side
No app to install, no form to fill, no "press 1 for sales". The customer writes where they already write, and gets an answer in seconds, in their own language.
A booked week
Monday, a kitchen refit enquiry at 21:12: answered in seconds, space and budget qualified, survey booked for Thursday at 10:00. Wednesday, a cracked molar at lunch: treatment explained, real consult slot offered, booked before the patient puts the phone down. Friday, an abandoned cart with sizing questions: answered, reassured, checked out before the weekend. Nobody on your team typed a word until the calendar did the talking. See how every business runs the same agent.
Plainly stated
It will not message people who never contacted you. Consent and channel rules come first, always. It will not guess your prices or invent availability; it answers from the material you teach it and says when a human should judge. And it will not replace the person who closes. It takes the repetitive first hour so every call your team takes starts warm, tagged, and booked.
The shared inbox
Twelve channels pour into one screen your team already knows how to use. Every conversation carries its qualification tags and the appointment it booked, so anyone can pick up any thread mid-sentence. Watch what the agent said and why it said it. Step in yourself when judgment matters, then hand the thread back without a new number and without a restart. At the end of the week, the inbox shows what converted, not just what chatted.
SMS and email
Not every customer lives in chat apps. Some reply fastest to a text. Some need a formal email with the details in writing. LolliBot handles both with the same brain: SMS threads get instant, short answers and a booking link-free path straight into your calendar, while email threads carry the full detail, quotes and confirmations, all logged against the same customer history. Formal where it must be, instant where it counts, and never a separate system to learn.
Questions
WhatsApp, Instagram, Messenger, Telegram, LINE, SMS, web chat, email, Viber, iMessage and more: twelve in total. You do not have to use them all: most accounts start with the one channel where the conversations already happen.
You take over the conversation from the inbox, reply yourself, then hand it back. The customer stays in the same thread the whole time. No new number, no restart.
It is genuinely multilingual: answers arrive in whatever language the customer writes in, and it switches mid-conversation if they do.
Every conversation is readable in the inbox, with the qualification tags it applied and the appointment it booked. Nothing happens in a black box.
Rule-based bots follow button trees and break on the first unexpected question. LolliBot reads intent, answers from your own site, prices and FAQs, qualifies the buyer and books, and hands over to you with the full thread when judgment is needed.
One channel, your site or price list, and ten minutes to test a real thread. No code, no developer, no flow charts. The free 7-day trial covers the whole thing.
Yes, through the API and webhooks. Bookings, tags and qualified details can flow into the CRM, spreadsheet or tool you already run, instead of living only in the chat.
You connect your own WhatsApp Business number and your own accounts on the other channels. They stay yours, with your business name on every thread.
That is where qualification matters most. Budget, timeline, fit: the agent asks before it books, so high-ticket calls start with intent confirmed, not curiosity.
It only replies to people who message you first, on the channels and numbers you connect yourself. For anything regulated, financial, medical or legal, a qualified human reviews before anything goes out.
It is live chat that never sleeps. Same web chat widget your visitors already see, except every message gets an instant, knowledgeable answer, and the hot ones leave as booked appointments.
That is the recommended way. Most accounts start with the one channel where conversations already happen, prove it books, then switch on the rest one by one.
Yes. Email sits next to WhatsApp and web chat in the same inbox, with the same qualification, handover and booking. Formal threads get full detail and written confirmations.
Whatever your customers write in, including Arabic, French, Urdu and everything in between. It answers in the same language and switches mid-conversation if they do, so mixed-language households and expat customers all get served.
Most accounts connect a channel, teach the agent their business and test a real thread in one sitting. No code and no developer. WhatsApp AI chatbots and the rest run on the same brain. Start with the free 7-day trial and see your first booking before you pay anything.
No. Connect the channel, add your site, price list and FAQs, and the agent uses them to answer accurately. If you want it fully handled, done-for-you covers setup and inbox monitoring.
Seven days free with 5 credits, and a real thread to test it on. Start with the channel you already sell on.
Start your free trial
