Ecommerce
Ecommerce Chatbot for Abandoned Cart Recovery
LolliBot answers sizing and shipping questions before the refund request arrives, then follows up on abandoned carts in the same thread.
How it runs here
From first message to booked, without lifting a finger.
The same agent, tuned to the questions your buyers actually ask.
Answers sizing and shipping first
The questions that kill conversions get answered in seconds, where the customer already is.
Follows up on abandoned carts
Automatic follow-ups bring the customer back to the checkout instead of losing them.
Heads off refund requests
Order and delivery questions get instant answers, before they turn into chargebacks.
Saturday night, answered
Carts fill themselves back up while you sleep.
Most stores earn a quiet share of revenue after the team logs off, and lose a louder share to questions nobody answers. Saturday night is the whole story in one evening: a shopper hesitates on sizing at 21:40, asks about delivery dates at 22:15, abandons at 23:05, and is back at checkout by 23:12 because the follow-up arrived in the same thread. Nothing here needed a human awake. It needed answers at the exact minute the doubts appeared, and a second chance delivered before the shopper fell asleep.
- 21:40, sizing hesitation answered in seconds, no tab-switching, no waiting till Monday
- 22:15, delivery-before-Friday question answered from your shipping rules, checkout continues
- 23:05, abandoned cart gets its follow-up in the same thread, one tap back to checkout
- Sunday morning: one inbox shows what sold overnight, what needs a human, what bounced
Real threads
Threads a store owner would recognise.
The same handful of questions, every week, answered properly every single time.
- They ask: I am usually a medium, but your sizes run small, right?
It answers: Fit guidance from your own size guide, plus which size buyers like them kept. No guessing, no generic chart dump. - They ask: If I order tonight, does it arrive before Friday?
It answers: Your actual shipping rules, the honest answer, and express at checkout if you offer it. Where the answer is no, it says so fast instead of losing the sale slowly. - They ask: Any discount code going around?
It answers: Whatever your policy is: active codes applied, expired ones explained, loyalty perks mentioned where they exist. It never invents a code to close the deal. - They ask: This is a gift, can you add a note and hide the price?
It answers: Message taken, tagged for packing, price hidden as asked. Gift orders stop being the ones that need a phone call.
Setup
Catalogue in, recovered revenue out, same afternoon.
No developers, no flow charts, no six-week project.
Connect store chat and DMs
Web chat first, then Instagram and Messenger where your shoppers already ask. One agent across all of them.
Teach it the catalogue
Products, sizing, shipping rules, returns policy, the answers your support repeats daily. It learns your store, not ecommerce in general.
Set the rules, then test them live
When an abandoned cart gets its nudge, what it says, and when a human should step in instead. Your rules, followed exactly. Ask the awkward questions for ten minutes. When the answers sound like your best support rep, switch it on before the weekend rush.
Humans still close
The agent recovers. Your team keeps the tricky ones.
Most carts need answers, not humans. But the damaged parcel, the angry review threat, the order that went genuinely wrong: those need judgment, apology and authority no bot should fake. The agent answers order and policy questions from your own rules and hands over the moment it smells trouble, with the full thread attached. Your team steps into a conversation that is already explained, not a ticket that starts from zero.
- Routine questions answered, charged-back ones prevented early
- Angry or complex cases handed to humans with full context
- Every handover lands in one shared inbox, nothing lost
Plainly stated
When a chatbot is the wrong answer.
If every order is one click with zero questions asked, there is nothing to answer and nothing to recover. If you sell on marketplaces that forbid messaging buyers, the rules are the rules and we will not help you break them. And if every product needs in-person fitting with no exceptions, keep the fitting room. For everyone else, the trial settles it in a week.
- Pure one-click commodities with zero questions: skip it
- Marketplaces that forbid buyer messaging: rules first
- Everyone else: test it on real carts, free
Why 2am matters
Your best salesperson works the shift nobody wants.
Night traffic asks the same questions day traffic asks, except there is nobody to answer. So the shopper opens twelve tabs, finds an answered question on a competitor site, and buys there. The agent fixes exactly that leak: same answers, same patience, at whatever hour the doubt appears. It never sleeps, never queues, never has a bad Monday. Morning just counts what the night shift closed.
- Night questions answered at night speed, not Monday speed
- No queues, no hold music, no tab-switching to competitors
- Monday starts with sold carts, not cold leads
Beyond the cart
Recovery is the start, not the whole job.
Once the agent lives in your store chat, the same thread handles what used to be four separate jobs. Where-is-my-order questions get instant answers from your policies instead of support tickets. Returns start in the chat with the reason tagged, so you see why people send things back. Care instructions go out with the delivery, cutting the second wave of questions. And when the order lands well, a well-timed follow-up asks for the review while the box is still on the table.
- Order tracking answered from your own policies
- Returns started in-chat, reasons tagged for you
- Review requests timed to the delivery, not sprayed blindly
Why carts die
The three questions that kill conversions.
Almost every abandoned cart in fashion, beauty and home goods comes down to three unanswered doubts. Answer them in seconds and the cart survives. That is cart recovery in practice: fewer abandoned carts, more checkouts.
Will it fit me?
The number one cart killer in apparel. The agent answers from your size guide, compares with what buyers like them kept, and suggests the size with reasons, not guesses. Fit confidence is what turns browsers into buyers.
When will it actually arrive?
Deadlines drive more checkouts than discounts do. The agent quotes your real shipping rules per destination and never promises a date it cannot keep. Honest timelines convert better than hopeful ones.
Can I trust this store?
New visitors, big carts, first orders. Instant, specific, human-sounding answers signal a real business behind the checkout. Returns policy explained, contact path clear, human handover one message away. Trust is built in the thread, before the card comes out.
Where the scrolling happens
Your Instagram DMs are a storefront too.
A shopper sees the product in a reel, taps through, and asks the price in a DM at midnight. No product page open, no cart yet, just curiosity and a thumb. The agent answers right there: price, sizes in stock, delivery window, link back to checkout when they are ready. Social traffic stops leaking into screenshots sent to friends for opinions, because the answers arrive before the doubt does. Same agent as the store chat, same history, same inbox for your team.
- Reel and story replies answered in the DM thread
- Price, stock and delivery quoted without leaving chat
- Checkout link sent when they are ready, not before
Questions
Ecommerce, answered.
Straight answers for ecommerce businesses thinking about an AI agent.
How does it recover abandoned carts?
Automatic follow-ups go out in the same thread where the customer asked, bringing them back to checkout instead of losing them.
How does cart recovery actually work, step by step?
Cart abandonment rarely means the customer changed their mind; it usually means a question went unanswered. When a checkout stalls, the agent follows up in the same thread where the conversation started. It answers whatever stopped the purchase, sizing doubts, shipping costs, discount questions, and points back to checkout with one tap. If the item sells out or the request needs judgment, it hands over instead of pushing.
Should I track average order value separately?
Yes, alongside recovered revenue. Recovery brings shoppers back; bundles, add-ons and complete-the-look suggestions lift what each one spends. Most ecommerce chatbots stop at answering questions, which is why the recovery chatbot also follows up. Track both in your own store reports and you will see which lever moves first.
What about marketplaces like Amazon or Etsy?
It works where you can message customers directly: your store chat, WhatsApp, Instagram, Messenger and SMS. Marketplaces that lock messaging inside their own walls stay outside what any chatbot can touch, so the play is to pull repeat buyers onto channels you own.
What pre-sale questions does it handle?
Sizing, shipping, stock and delivery times, answered in seconds from your site and FAQs before the customer bounces or asks for a refund.
Does it work on my store chat and social channels?
Yes. Web chat, WhatsApp, Instagram and Messenger share one agent, one history and one inbox for your team.
What about refunds and order tracking?
It answers order and policy questions from your own rules, and hands over to a human the moment something needs judgment. Nothing happens in a black box.
Is there a free trial?
Yes. The free 7-day trial covers answers, bookings and follow-ups, so you can measure recovered revenue first.
How does it help with sizing questions?
It answers from your own size guide and product details, including how each item tends to fit, and suggests the size buyers like them kept. Fewer size-guess returns, fewer pre-sale drop-offs.
What about shipping times and costs?
It quotes your actual shipping rules per destination, gives the honest answer when a date cannot be met, and points to express options where you offer them. No invented timelines, no surprises at checkout.
Can it apply discount codes?
Yes, under your rules. Active codes get applied, expired ones get explained, and loyalty perks get mentioned where they exist. It answers whatever your discount policy says, and never invents a code to close a deal.
How does it handle gift orders?
It takes the gift message, hides the price as asked, and tags the order for packing. Gift season stops being the season of phone calls about notes and receipts.
What if an item is out of stock?
It says so straight away instead of letting the customer discover it at checkout, then suggests the closest in-stock alternative from your catalogue. Disappointment handled fast converts better than silence.
Do international shoppers get answered too?
Yes. It replies in whatever language the shopper writes in and answers from your shipping policy for their region. Where something needs a human, through customs questions or odd edge cases, it hands over with the full thread.
Can it take wholesale or bulk enquiries?
Yes. It qualifies the interest, collects the business details and volumes, and books a call with whoever handles trade on your side. Bulk buyers get a fast answer instead of a contact form that echoes.
Does it handle repeat orders and refills?
Yes. It nudges refills at the right moment and confirms the repeat order in the same thread. Consumables stop depending on the customer remembering.
What about click-and-collect orders?
It confirms what is ready, when and where, following your pickup process, and answers the where-is-my-order questions that used to become support tickets.
Does it work during sales and seasonal promos?
Yes. Teach it the promo mechanics once: codes, dates, exclusions, and it applies them correctly every time, including telling shoppers plainly when a code does not apply to their cart. No misapplied discounts, no angry post-sale threads.
Can it recover carts from Instagram DMs too?
Yes. Wherever the conversation started, store chat, Instagram, Messenger or WhatsApp, the follow-up lands in the same thread. One shopper, one history, one inbox for your team, whatever channel they wander across.
Can shoppers buy without leaving Instagram?
They can ask everything without leaving: price, sizes, delivery, returns. When they are ready, the agent sends them to checkout with the answers already given. The sale closes where the scrolling happened.
Keep exploring
Other businesses running LolliBot.
Start with the channel you already sell on.
Try everything free for 7 days with 5 credits. Connect one channel, teach it one product, watch what it books. Then decide with real numbers from your own store, not ours.
Start your free trial